consumer affairs, Tag

Watchdog cites concerns over customer service and financial resilience of some companies

Ministers told there is no logical argument against turbines in areas that want them

With the government aiming to clean up the UK’s air quality, wood burners and open fires are likely to come under scrutinyMillions of households with open fires and wood-burning stoves could face curbs on their use after...

Welsh scheme will factor in home’s energy efficiency into lenders’ affordability calculations

We’ve been losing income from our solar panels since it was installed

Howard Hardman suggests dumping the big six to stop the drilling; Austen Lynch says Lancashire’s fracking wells won’t provide much of an energy dividend; Neil Anderson on France’s tidal power station successThe news...

The big firms have raised tariffs to within a pound of the prepayment-meter maximum. What price government promises of savings now?Many of the 5 million vulnerable households who already have their energy bills capped will...

Each month energy suppliers are putting 400,000 smart meters into UK homes. But 1m are needed to hit the 2020 target‘Get smart” urges the website of EDF, one of the UK’s largest utilities firms. It tells customers that...

Startup claims device will automatically switch smart-meter users three times a year and save them £300

Labour says Conservative government should have intervened earlier

Plan would hit gas and electricity networks’ returns and save £5bn for consumers, says watchdog

Replacing the government-controlled system by private companies made the costs of the delivery process soar, writes David Reed. Plus letters from John Heawood and Mark LewinskiPrivatising our vital energy services was a disaster...

Government-funded researchers urge change in way clean energy is funded to reduce burden on poorest households

Analysis for the Guardian shows most companies charging customers the same after switching them to ‘cheaper’ tariffs

Octopus Energy offers a tariff that will charge customers according to demand