consumer rights, Tag

Swedish retailer continued to advertise partnership with Soly and failed to offer me any advice

For months it has been adding to my mother’s distress when all she wanted was feed-in tariff payments go into her account

We needed the gas supply cut off so we could install a heat pump to help the environment

Trying to get some redress from green energy installers when things go wrong is a long, hard slog

Householders are angered by the discovery they cannot remortgage or sell their homes after installing spray-foam insulation to cut energy use

We’ve been struggling for 21 months after paying £3,000 deposit

Green Energy Together took £2,000 of Wendy Lewis’s money – but four months and many phone calls later, she’s nowhere near getting what she ordered

For Britain’s 2,000 homes without mains electricity, daily life is difficult but the cost of getting a connection is prohibitive

We paid a deposit for solar panels with Green Energy Together but all we’ve got is scaffolding

We had budgeted for getting the government’s renewable heat incentive but it’s been scrapped

We were told would be able to get £5,000 towards insulation and an air source heat pump

Central systems that serve a whole community are seen as green, but many are old and poorly maintained

The installer told me they couldn’t do the work before the scheme expires and everyone else is fully booked

Vulnerable 94-year-old’s boiler had to be scrapped following work by SSE

Messages appear to be a ruse to get people to sign up to unnecessary services